Privacy Policy

1. Who We Are

TradersPlace Ltd. is a company registered in the United Kingdom. We provide tools and services to support traders through our platform.
If you have any questions about this policy or your data, you can contact us at:

2. Information We Collect

We collect the following personal information:

• Name
• Email address
• Postal address
• Phone number
• Payment information (processed securely via Stripe)
• Analytics and usage data (via PostHog)

3. How We Collect Your Data

We collect data through:

• Our sign-up wizard when you register or provide information directly
• PostHog, for basic usage tracking and analytics
• Stripe, for secure payment processing

4. How We Use Your Data

We use your information to:

• Provide and maintain our services
• Communicate with you
• Improve and optimise our platform
• Understand usage patterns through analytics

We do not use your personal information for unsolicited marketing.

5. Sharing Your Information

We only share your personal data with trusted third parties necessary for delivering our service:

• Stripe – to securely process payments
• PostHog – to track website usage and improve user experience

These providers are contractually obligated to protect your data and comply with relevant data protection laws.

6. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information include:

• Contract – processing necessary for the performance of a contract
• Legitimate Interests – to improve our services
• Consent – where required (e.g., optional communications)

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct or update your data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent (where applicable)

You can exercise these rights by contacting us directly.

8. Data Storage & Security

We store your data securely and limit access to authorised personnel only. All payment data is handled by Stripe, which complies with PCI-DSS standards.
We retain your data only for as long as necessary to fulfill our legal and business obligations.

9. Cookies and Tracking

We use PostHog to collect anonymous analytics data. You may adjust your browser settings to decline cookies, though this may affect functionality.

10. International Data Transfers

We may transfer data to third-party services outside the UK. When we do, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised effective date.

12. Complaints

If you are unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk